FAQ: Player profile
How do I change my player profile?
You can adjust your player profile at your account settings. Go to your player profile via your player statement. Here you can adjust your details. Please make sure to click on ‘safe’ after you have entered the adjustments, otherwise the changes will be lost.
How do I change my password?
You can change your password at your account settings. Go to your account settings via your player statement. Here you can change your password. Please make sure to click on ‘safe’ after you have entered the adjustments, otherwise the changes will be lost.
What is the minimum age of a player in order to create an account in BigBangCasino?
Each player that registers with BigBangCasino has to be at least 18 years of age. Players younger than 18 years do not have access to BigBangCasino.
What are the consequences of entering false personal details?
You are obliged to fill in the right personal details. In case you haven't entered your actual age, and your age doesn't comply with the legal minimum age, your player account will be closed. All prizes on your account will be lost. After closing the account, BigBangCasino will take legal action against the player with the false account.
Am I allowed to create more than one account?
No, BigBangCasino only allows one player account for each player, address, household, email address, credit card number, IP address and IP address in a common area.
Why do I have to fill in so many personal details in order to register?
In order to create an account with BigBangCasino, you have to fill in certain details. This is for the sake of your and our safety. By means of the details you fill in, we are able to check whether anyone misuses your personal data. It is possible to create only one account for each player, address, household, email address, credit card number and IP address. This way fraud can be prevented in BigBangCasino.
I forgot my password, how do I request a new password?
A new password can be requested on the BigBangCasino homepage, or by clicking on forgot password here. You will end up on another page, where you can fill in your email address as registered with BigBangCasino. After you have done so, you will receive an email with a reset password which needs to be activated. Then you will receive a second email with your new password. With this password you are able to login with BigBangCasino.
I don’t want to receive any future BigBangCasino newsletters.
In case you don't want to receive any future BigBangCasino newsletters, you can let us know via your account settings by unmarking the option 'I would like to receive the BigBangCasino newsletter.'
Why has my account been closed?
A player account can be closed in case the player hasn’t reached the legal minimum age, the player has more than one account, the player uses a bank account, credit card or other payment methods that are not lawfully his or hers, the player uses money derived from criminal activities, or in case the player tries to hack games or other parts belonging to BigBangCasino. The player concerned will first receive a warning about his account being closed and the exact reason for it. If the player ignores the warning and doesn’t comply with the rules, the account will be closed for one month. After this month, the player will have access to his account again. Obviously, the casino will keep a close eye on this player. In case the player doesn't comply with the rules as described in the General Terms and Conditions once more, the player account will be closed permanently.
How do I close my account?
In case you want to stop using the BigBangCasino products/service, you can close your player account via our customer service.
Self-exclusion means asking BigBangCasino to exclude you from gambling with us for a length of time.
If you think you are spending too much time or money gambling in BigBangCasino, then ask our staff for Exclusion.